howdoienglish











Story time.

Back in late April, I signed myself up for a digital account with The New York Times in order to be able to really work on the final paper for my International Mass Communication course. I needed to view more articles than the free 20 they allow you, and they had this nifty thing where I could sign up for a month for about a dollar and cancel anytime I wanted. Being a poor college student, I didn’t want to pay the $15 that would be billed me if I kept the account longer than a month. So before the month was up, I canceled the subscription. Imagine my surprise and horror when I looked at my bank account and discovered I had still been charged the $15 though I had already canceled. Calling customer service proved to be a tough thing to do. I phoned once and was connected to a very unhelpful lady who insisted that I hadn’t canceled soon enough and it was, essentially, my own damn fault and no refund would be posted to me. After fuming about it for a couple minutes, I looked at a calendar and discovered that the unhelpful lady was, in fact, incorrect, and I had canceled in time. So I phoned again, praying to be connected to someone else and I was. This lady was much more helpful, acknowledging that I had indeed canceled before the month and shouldn’t have been billed again. I hung up the phone assuming that a refund was on its way.

Assumptions have a crazy way of coming back to bite you.

So after a little more than a month of waiting and watching my bank account for the supposedly promised refund, it still hadn’t arrived. I figured it was worth one more call to customer service to inquire about my refund and why it was taking so long.

I’ve been on the phone for a long time. I called and was connected to another helpful lady. She understood my plight but couldn’t help me herself, so I was transferred to the head honco of some branch of the customer service. I’ve been on hold at least 5 times, possibly more, while she goes off to verify something or other, get in contact with someone or other, and tries to sort this whole thing out. Last time I spoke with her, she said something about not wanting to lead me on about the refund, which I take to mean it may or may not be coming. I’ve sort of resigned myself to the idea that I might not get my refund (though I think I’m entitled to it…and I’m poor), but honestly I could use $15.

Twenty-eight minutes. That’s how long I was on the phone with them. And it’s not even all settled yet, either. I’m going to receive a call either later today or tomorrow at the latest. They need to do some digging around with the stuff on their end and she didn’t want to keep me on hold for longer than she had already. Which is nice. So hopefully they’ll be able to sort through the mess. Apparently since my account is already terminated, it’s very hard for them to figure out what’s gone on with it, so they can’t be sure (right now) if there has been a refund posted and it’s on its way. So we’ll see, I suppose.

And now I’m off to the library to paw through some of their reference books for the economics workshop preparations.



et cetera